Privacy Policy

This Privacy Policy describes how FoxRadar360 ("we", "us", or "our") collects, uses, stores, and protects personal information when you access our website, use our Managed SOC platform, or interact with our services. By accessing our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Identity & Contact Data: Name, email address, phone number, job title, and company name provided when you register, contact us, or book a demo.
• Usage Data: IP addresses, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
• Security & Monitoring Data: Logs, threat data, and telemetry generated through our Managed SOC platform as part of service delivery.
• Communications Data: Records of emails, support tickets, and chat interactions you have with our team.
• Payment Data: Billing details processed securely through our third-party payment providers. We do not store card details directly.

2. How We Use Your Information

We use the data we collect to:

• Deliver and manage our Managed SOC and cybersecurity services.
• Process inquiries, demo bookings, and onboarding requests.
• Send service updates, security alerts, and relevant communications.
• Improve our platform, features, and user experience through analytics.
• Meet legal obligations including compliance with GDPR, ISO 27001, SOC 2, and HIPAA.
• Prevent fraud, unauthorized access, and security threats.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) or regions governed by GDPR, we process personal data on the following legal bases:

• Contract: Processing necessary to deliver agreed services.
• Legitimate Interests: Improving security, detecting abuse, and product analytics.
• Consent: For marketing communications where explicitly opted in.
• Legal Obligation: Where required to comply with applicable law.

4. Data Sharing & Disclosure

FoxRadar360 does not sell, rent, or trade your personal data. We may share data with:

• Trusted service providers (cloud infrastructure, analytics, billing) under strict data processing agreements.
• Law enforcement or regulators where required by applicable law or legal process.
• Successor entities in the event of a merger, acquisition, or asset sale, subject to equivalent privacy protections.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Security logs and operational data are retained in accordance with our SOC data retention schedules. Upon request, we will delete or anonymize personal data where legally permissible.

6. Data Security

FoxRadar360 employs enterprise-grade security measures to protect your data, including:

• End-to-end encryption for data in transit and at rest.
• Role-based access controls (RBAC) limiting data access to authorized personnel.
• Isolated tenant environments ensuring client data is never commingled.
• Regular penetration testing and security audits.
• Compliance with ISO 27001, SOC 2 Type II, GDPR, and HIPAA standards.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data ('right to be forgotten').
• Right to Restrict Processing: Limit how we process your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for marketing.

To exercise any of these rights, contact us at: privacy@foxradar360.com

8. Cookies

FoxRadar360 uses cookies and similar tracking technologies to improve your experience. Please refer to our separate Cookie Policy for full details on types of cookies used and how to manage your preferences.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Our services operate globally. If you are located outside India, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses where required by law.

11. Children's Privacy

FoxRadar360's services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact:

FoxRadar360 - Privacy Team

Email: privacy@foxradar360.com

Address: Remi Bizcourt, Mumbai, 400053, India